General Terms

Eligibility and Lawful Use

Clients and users must be legally authorized to enter contracts in their jurisdiction and to use software solutions in accordance with applicable laws. Users must not use AppMBuild services for unlawful purposes or to facilitate activities that violate local regulation. AppMBuild may refuse service or suspend access if use appears to contravene law, public policy, or these terms.

Users engaging with AppMBuild services should be of legal age to enter into binding agreements in their jurisdiction or have appropriate authorization from a legal guardian or representative.

All software, integrations, and data processing carried out by AppMBuild must comply with Malaysian law and relevant international regulations where applicable. Users must ensure they have rights to any data or third-party content submitted for processing or integration.

AppMBuild primarily serves clients in Malaysia (MY) but may accept international engagements subject to export controls, sanctions, and local law limitations. Certain services may be restricted in specific jurisdictions.

Client Accounts and Access

Where accounts are required to manage projects, AppMBuild will create or enable accounts for authorized client representatives. Account access facilitates project management, issue tracking, and delivery artifacts.

Clients are responsible for providing accurate contact and company information. Timely updates to account details help ensure correct billing, communication, and legal notices.

Clients must keep account credentials secure and use recommended security practices such as unique passwords and two-factor authentication where available. AppMBuild applies standard security controls to protect account data but expects client cooperation to maintain security.

Account credentials and access rights are personal to the authorized users and are not transferable without explicit written consent from AppMBuild.

If a client suspects unauthorized access or a security breach affecting their account, they must notify AppMBuild promptly so that containment and remedial actions can be taken.

AppMBuild reserves the right to suspend access to services for account misuse, non-payment, or security concerns. Suspension will be communicated and coordinated to minimize operational disruption.

Services and Deliverables

AppMBuild provides software design, development, integration, deployment, and maintenance services as defined in project proposals and statements of work. Deliverables, acceptance criteria, and delivery timelines are specified per engagement. Development approaches typically follow iterative cycles with client review points to align scope and priorities.

Scope changes requested by the client after an agreement is signed will be managed through a change control process. Such changes may affect delivery timelines, resource allocation, and cost estimates. AppMBuild documents change requests and obtains written client approval before proceeding.

Availability commitments, service-level targets, and support windows are specified in the applicable service agreement. AppMBuild designs solutions for practical reliability but does not warrant uninterrupted or error-free operation. Clients are advised to discuss redundancy, backup, and disaster recovery needs during planning.

Usage Rules and Responsibilities

Clients and end users must use provided software, APIs, and interfaces in a manner that respects system integrity, other users, and applicable laws. The following rules outline prohibited actions and expected conduct.

• Do not attempt unauthorized access, reverse engineering, or code injection into AppMBuild systems.
• Do not transmit malware, spam, or content that infringes third-party rights through AppMBuild services.
• Do not use services to facilitate illegal activity, fraud, or evasion of regulatory obligations.
• Comply with rate limits, API usage guidelines, and integration protocols provided in technical documentation.
• Ensure data provided for processing is obtained and processed in compliance with applicable data protection laws.
• Respect confidentiality provisions and do not disclose sensitive project artifacts outside authorized personnel.
• Report vulnerabilities or security concerns promptly and cooperate with AppMBuild on remediation steps.

Client Data and User Content

Client content includes any data, files, or materials supplied by or on behalf of the client for use within the software or services. AppMBuild processes such content as instructed by the client to provide contracted services.

The client retains ownership of their business data and any client-provided content. AppMBuild does not claim ownership of client data, except as necessary to provide services under the agreement.

Clients grant AppMBuild a limited license to use, store, and process client content solely for the purpose of delivering contracted services, performing maintenance, and fulfilling legal obligations. This license does not extend to unrelated commercial use.

Clients are responsible for ensuring that content provided does not violate third-party rights or applicable law. AppMBuild may decline to process content that appears illegal, harmful, or infringes rights.

Requests to remove or export client data will be handled according to the data retention and export provisions in the service agreement, subject to reasonable administrative procedures and timelines.

Intellectual Property

Intellectual property (IP) rights for pre-existing software, libraries, and tools remain with their respective owners. Work products created specifically for a client under a statement of work may be assigned or licensed according to the terms agreed in that document. AppMBuild typically provides client-specific deliverables under a license or assignment model clarified in each contract.

• Clients must not reproduce, redistribute, or resell AppMBuild proprietary materials beyond the scope permitted in the contract.
• Use of third-party licensed components is governed by their respective licenses and may impose usage or attribution requirements.
• Any open-source components used in deliverables will be disclosed per licensing obligations and will not be removed from the project documentation.

Paid Services and Fees

Paid services, pricing, and payment terms are defined in proposals and invoices. Fees cover development, consulting, hosting, and optional support tiers as agreed. Billing cycles, milestone payments, and acceptance criteria are documented in each engagement.

Pricing is based on scope, complexity, and resource allocation. Estimates provided in proposals are based on preliminary information and may be revised following detailed scoping or discovery phases.

Payments are due according to invoice terms. Accepted payment methods and banking details will be provided on invoices. Late payments may result in service suspension or additional administration charges consistent with the contract.

Recurring services such as hosting or managed support are billed per the subscription terms. Termination or changes to subscriptions follow the notice periods specified in the agreement.

Refund policies depend on the nature of the service and are defined in the applicable contract. Where refunds are considered, AppMBuild follows documented procedures to reconcile work performed, third-party costs, and deliverables provided.

Either party may terminate services as set out in the statement of work. Early termination may involve fees to cover work performed and third-party commitments made on behalf of the client.

Clients are responsible for taxes applicable to services, except where AppMBuild is legally required to collect or withhold taxes. Tax-related charges will be itemized on invoices where applicable.

AppMBuild may revise standard service rates from time to time. Changes affecting existing subscriptions or multi-phase contracts will be communicated and handled according to contract provisions.

Non-payment may result in suspension of services, withholding of deliverables, or termination of the agreement after notice and an opportunity to cure as specified in the contract.

Disclaimer

AppMBuild provides services using industry-standard practices and seeks to deliver functional, secure software. Statements about potential outcomes or business benefits are illustrative and based on prior case examples; they do not constitute assurances of specific business, operational, or market results for a particular client’s situation.

Limitation of Liability

To the extent permitted by law, AppMBuild's liability arising out of or relating to services is limited to amounts paid by the client for the specific services giving rise to the claim during the twelve months preceding the claim. AppMBuild is not liable for indirect, consequential, or incidental losses such as lost benefits, lost business opportunity, or reputational harm except as required by applicable law.

Third-Party Services

Deliverables may integrate or rely on third-party software, platforms, or services. Use of such components is subject to the third party’s terms and conditions. AppMBuild discloses material third-party dependencies during project planning and assists clients in understanding associated licensing and operational implications.

Termination

Termination rights, notice periods, and post-termination obligations are defined in the applicable statement of work or service agreement. Termination may occur for material breach, insolvency, or prolonged non-payment as described in contractual provisions.

Upon termination, outstanding fees become payable, and AppMBuild will provide access to deliverables and client data according to export and retention procedures. Any ongoing hosting or managed services will cease unless otherwise arranged.

Privacy and Data Protection

AppMBuild handles client data in accordance with its privacy policy. Personal data processing is limited to what is necessary to perform contractual services and comply with legal obligations. Clients should identify personal data categories in project scoping to ensure appropriate safeguards and data handling procedures are implemented.

Communications and Notices

Notices required under these terms should be sent to the contact details specified in the contract or to AppMBuild's registered address. Routine communications about projects are handled through project management platforms, email, and scheduled meetings as agreed.

Changes to Terms

AppMBuild may update these terms to reflect legal, regulatory, or operational changes. Clients will be notified of material updates and provided with version history. Continued use of services after a material change constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of Malaysia. Disputes arising from these terms or services will be subject to the dispute resolution provisions agreed in the contract, which may include negotiation, mediation, or litigation in Malaysian courts unless otherwise agreed in writing.

Dispute Resolution

Parties should attempt to resolve disputes in good faith through negotiation. If unresolved, the parties may pursue mediation or other alternative dispute resolution methods before commencing formal proceedings, as specified in the contract.